Version 2.3 — Updated August 2, 2026
This Cancellation Policy sets out the terms applicable to the cancellation and termination of subscriptions purchased on Rezlane.com. It applies to the two offers marketed by Rezlane, namely the Concierge subscription and the Magazine subscription, in addition to the General Terms and Conditions of Sale and the Recurring Payment Terms.
The customer may request the cancellation of their subscription at any time, with no penalty. Cancellation is taken into account immediately and no further charge is made. The customer retains access to the service until the end of the period already paid for.
All amounts are expressed in US dollars (USD).
3.1. Concierge. Every first subscription begins with a trial period of 3 or 7 days, charged at up to $1. The applicable duration depends on the acquisition source through which the subscription is processed, and is displayed at checkout before payment is confirmed.
The customer may cancel before the end of this period in order to avoid the paid subscription starting. A cancellation during this period results in no charge beyond the trial amount. Failing cancellation before the end of the trial, the subscription continues automatically under the plan selected at the time of subscription.
By creating an account and submitting requests, the customer expressly requests immediate performance of the service.
3.2. Magazine. The Magazine subscription is offered at a maximum of $7.60 per month. Billing begins seven (7) days after the subscription date. After this period, the subscription renews automatically at each billing date, unless cancelled beforehand by the customer. It is entered into for an indefinite period and may be cancelled at any time.
The customer may cancel at any time:
The request must be made before the next billing date in order to avoid the following charge.
If the customer is subscribed to both the Concierge service and the Magazine, they are asked to indicate which one they wish to cancel, or both.
Once the request has been processed, the customer receives an email and an SMS confirming that the cancellation has been carried out.
Cancellation is effective as soon as it is taken into account: the subscription is no longer renewed and no further charge is made. Access to the service remains fully available until the end of the period already paid for, after which it ends automatically. No cancellation penalty applies, subscriptions being entered into for an indefinite period and cancellable at any time.
The customer remains liable for amounts already charged before cancellation.
Where a customer has subscribed to both the Concierge service and the Magazine, cancelling one does not automatically cancel the other, unless a specific offer expressly provides otherwise.
Rezlane charges for the Concierge subscription and the Magazine subscription. Any service booked through Rezlane, whether a restaurant, a taxi, an activity or accommodation, is billed directly by the provider concerned, under its own terms.
Rezlane is not responsible for cancellations decided by a provider, for service delays, or for the quality of services supplied by third parties.
Cancelling a Rezlane subscription does not cancel a booking made with a third-party provider.
Rezlane may amend this Cancellation Policy. Any change takes effect once published on the site. The applicable version is the one published on this page.
For any question regarding cancellation or termination, Rezlane customer service can be reached via the chat available on the site, the preferred channel for a fast response, or by email at contact@rezlane.com.
Charges made by Rezlane appear on the customer's bank or card statement under the descriptor REZLANE.COM.
For any question about a charge, please contact us first so we can review it with you and resolve it quickly.
Novalane Operations LLC, 2106 House Avenue, Suite 278, Cheyenne, WY 82001, United States.
