Privacy Policy

We collect the following categories of personal data:

Information you provide directly:

• Full name
• Email address
• Phone number (optional)
• Account information (login credentials)
• Service requests and booking details
• Customer support interactions

Payment data:

Processed securely by third-party payment processors. Rezlane does not store full credit card numbers.

Automatically collected data:

• IP address
• Browser type
• Device information
• Usage data (pages visited, actions taken on the site)

Your data is used for the following purposes:

• Providing and operating the concierge service
• Processing payments and subscription renewals
• Responding to support requests
• Managing bookings with third-party service providers
• Preventing fraud or misuse of the service
• Improving site performance and user experience
• Sending service-related notifications

We do not sell personal data to third parties.

We may share personal data only with:

• Trusted third-party providers (transport, restaurants, activities) strictly for the purpose of completing your request
• Payment processors
• Hosting and technical infrastructure providers
• Legal authorities only if required by law, subpoena, court order, or fraud investigation

Under no circumstance is data sold or transferred for marketing purposes.

We do not sell your personal information, and we do not share it for cross-context behavioural advertising, as those terms are defined under California law.

Our servers are located in the United States and/or the European Union.
By using the service as a non-US resident, you consent to the transfer of your information to the United States, where privacy regulations may differ from those of your country of residence.

We retain your data only as long as necessary to:

• Maintain your active subscription
• Fulfill service requests
• Comply with legal obligations
• Prevent fraud and maintain service integrity

We retain account and subscription data for the duration of your subscription and for the period required to meet our legal, accounting and fraud-prevention obligations. Support conversations are retained for the period necessary to handle and document your requests. Payment data is not stored by Rezlane; it is held by our payment processors under their own retention rules.

You may request deletion of your account and data at any time (see Section 8).

Rezlane employs industry-standard security measures including:

• SSL/TLS encryption
• Firewall and intrusion detection systems
• Encrypted backups
• Strict access controls

No method of electronic storage is 100% secure, but we take all reasonable precautions to protect your information.

Rezlane is not intended for individuals under 18.
We do not knowingly collect information from minors.

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Request correction or deletion
• Restrict or object to certain processing
• Request account and data deletion

To exercise any of these rights, contact us by email using the details set out in section 11.

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, gives you specific rights over your personal information.

Categories we collect. In the twelve months preceding the date of this policy we have collected: identifiers, meaning name, email address, phone number, account credentials and IP address; commercial information, meaning your subscription plan, service requests and booking history; and internet or network activity, meaning pages visited, actions taken on the Site, and device and browser information. We collect this information directly from you and automatically when you use the Site.

Purposes and disclosure. These categories are used for the purposes described in section 2, and disclosed only to the recipients listed in section 3: providers involved in your bookings, payment processors, hosting and technical providers, and legal authorities where required by law.

Sale and sharing. We do not sell your personal information and we do not share it for cross-context behavioural advertising. We have not done so in the twelve months preceding the date of this policy.

Sensitive personal information. We do not use or disclose sensitive personal information for purposes beyond those permitted without a right to limit under California law.

Your rights. You have the right to know what we collect, to delete it, to correct it, to opt out of sale or sharing, and to limit the use of sensitive personal information. You also have the right to non-discrimination: we will not deny you service, charge you a different price, or provide a lesser quality of service because you exercised any of these rights.

How to exercise them. Two methods are available: send an email to contact@rezlane.com with "California privacy request" in the subject line, or use the contact form on our Contact page.

Verification. We will ask you to confirm information that matches our records, such as the email address associated with your account. We respond within 45 days, extendable once by a further 45 days where necessary, and we will tell you if we need the extension.

Authorised agent. You may designate an authorised agent to make a request on your behalf. We may ask the agent for proof of authorisation and ask you to verify your identity directly.

This Policy may be updated to reflect operational, legal, or regulatory changes. Updates will be announced on this page.

Novalane Operations LLC
2106 House Avenue, Suite 278, Cheyenne, WY 82001, USA
Email: contact@rezlane.com