Version 2.3 — Updated August 2, 2026
Rezlane offers its services as subscriptions available online. Subscribing involves several successive steps: selecting the desired offer or plan, entering the required personal information, entering the payment details, then confirming and validating the subscription. Access to the service is opened upon validation, in accordance with the terms specific to the selected offer.
2.1. Concierge. The Concierge service is available under the following plans:
The frequency and amount of payments may vary and are determined at the time of payment.
Every first Concierge subscription begins with a trial period of 3 or 7 days, charged at up to $1. The applicable duration depends on the acquisition source through which your subscription is processed at checkout. The exact duration and price applicable to your subscription are displayed at checkout before payment is confirmed. At the end of this period, and unless cancelled beforehand, the subscription is automatically activated under the plan selected at the time of subscription.
The assistance hours included are renewed at each billing period. The subscription price may be charged in one or more equal instalments, at no additional cost.
2.2. Magazine. The digital Magazine subscription is available at a maximum of $7.60 per month, delivered weekly. Billing takes effect from the seventh (7th) day following the subscription date. After this period, the subscription renews automatically at each billing date, unless cancelled beforehand by the customer.
This subscription is entered into for an indefinite period and may be cancelled at any time. It is entirely independent of the Concierge subscription: subscribing to it or cancelling it has no automatic effect on the latter, unless otherwise agreed at the time of subscription.
Rezlane reserves the right to change its prices, subject to prior notice to the customer.
Each subscription is billed according to the price accepted by the customer at the time of subscription and according to the billing frequency applicable to the selected plan. All charges are processed in US dollars (USD). A payment receipt may be provided on request to customer service.
Unless cancelled within the applicable time, every Rezlane subscription renews automatically at the end of each billing period, according to the billing frequency applicable to the selected plan. Charges occur on a fixed date, corresponding to the day of the initial subscription.
This renewal ensures continuity of service without interruption. Customers are invited to manage their subscriptions from the "Manage my subscription" page, or by contacting customer service, preferably via chat.
When you subscribe, we send you a confirmation email summarising the subscription you purchased, the amount charged, the billing frequency and how to cancel. We also send you a confirmation email once your cancellation has been processed. We recommend you keep these emails for your records.
Valid payment information is required for any subscription. The customer must ensure that their payment method remains valid. This information is used exclusively for transactions related to the customer's subscriptions.
Rezlane does not store full card details. Payment information is processed by a specialised provider, in accordance with applicable security standards.
Payments are made by credit or debit card, through a secure payment solution. All transactions are denominated in US dollars (USD) and processed in accordance with applicable security protocols, including PCI DSS compliance.
Charges made by Rezlane appear on the customer's bank or card statement under the descriptor REZLANE.COM.
In the event of a failed charge, whether an expired card, a declined transaction, insufficient funds or any other reason, Rezlane reserves the right to notify the customer and to suspend access to the service concerned pending regularisation. The customer remains liable for any amounts due.
The customer may cancel their subscription at any time, with no penalty, in accordance with the terms set out in the General Terms and Conditions of Sale and in the Cancellation Policy available on the site. Cancellation must occur before the next billing date to avoid renewal.
Access remains available until the end of the period already paid for, after which the subscription ends automatically, with no further charge. Where the customer is subscribed to both the Concierge service and the Magazine, cancelling one does not automatically cancel the other.
Rezlane may adjust its prices and billing terms in line with changes to its services, market conditions or applicable regulations. Any change applicable to an active subscription is subject to prior notice to the customer.
Rezlane implements appropriate technical measures to protect payment data transmitted during each transaction. Payments are routed through encrypted protocols and processed by PCI DSS certified technical providers, ensuring a level of security consistent with industry standards.
For any question regarding a payment, a subscription or a cancellation, Rezlane customer service can be reached via the chat available on the site, the preferred channel for a fast response, or by email at contact@rezlane.com.
For any question about a charge, please contact us first so we can review it with you and resolve it quickly. We aim to respond promptly to every request.
Novalane Operations LLC, 2106 House Avenue, Suite 278, Cheyenne, WY 82001, United States.
