General Terms and Conditions of Sale

These Terms of Use govern access to and use of the website Rezlane.com, +1 332 331 7064, (the "Site") and the concierge and magazine services ("Services") provided by Novalane Operations LLC, a Wyoming limited liability company, located at 2106 House Avenue, Suite 278, Cheyenne, WY 82001, USA.

By accessing or using the Site or Services, the user ("You") acknowledges having read, understood, and agreed to these Terms.

These Services are intended exclusively for persons of legal age acting in a personal capacity. Any use contrary to these Terms, fraudulent, manifestly abusive or unlawful may result in the temporary or permanent suspension of access to the service.

Within the Concierge service, Rezlane acts as an intermediary and as the customer's agent for any step involving a third party. The final services remain the sole responsibility of the external provider performing them.

Rezlane markets two distinct services at a distance: a Concierge subscription, giving access to a volume of personalised assistance hours, and a Magazine subscription, consisting of the weekly delivery of digital content published under the Rezlane brand.

Rezlane is an online personal concierge service, assisting customers with their booking, organisation and day-to-day coordination requests.

2.1. Concierge. The Concierge subscription gives access to a volume of hours allowing the customer to entrust Rezlane with various assistance requests. Depending on the nature of the request, the work may cover:

• researching solutions suited to a need expressed by the customer
• preparing, coordinating or following up bookings, in particular taxi and transport, restaurant, accommodation, leisure, events and activities
• organising trips, appointments, stays or simple formalities
• identifying providers or relevant contacts for a given situation
• contacting or following up third parties on the customer's behalf
• looking for alternatives in the event of an unforeseen difficulty
• preparing options for the customer to decide upon

The Concierge service is not intended to provide services falling within a regulated profession, nor to perform itself the material services entrusted to third parties. Rezlane reserves the right to refuse any request that is manifestly unlawful, dangerous, disproportionate, contrary to public decency, or outside the normal scope of the service.

The time consumed is counted according to the time actually spent by the Rezlane team on handling, following up, analysing, exchanging and chasing in relation to the customer's request.

Rezlane acts solely as an intermediary and does not provide the final service. All bookings are made on behalf of the customer, and the final service is delivered by independent third-party providers. Rezlane is not responsible for delays, cancellations, pricing variations, incidents, or the execution of services provided by third-party providers.

2.2. Magazine. The Magazine subscription allows the customer to receive each week a digital magazine published under the Rezlane brand, dedicated to travel inspiration and recommendations.

The Magazine is a service distinct from the Concierge service. It includes no assistance hours, does not increase the volume of hours of a Concierge subscription, and may be taken out independently or alongside it. Its content may cover selections, inspiration, recommendations, practical information and thematic content.

To access the Services, users may be required to create an account and provide accurate and up-to-date information. Users are responsible for maintaining the confidentiality of their login credentials and for all activity occurring under their account.

Users agree not to:

• Use the Services for illegal purposes
• Impersonate any person
• Use the Service to circumvent providers' own booking rules
• Engage in abusive or fraudulent use of the platform

Rezlane reserves the right to suspend or terminate access in case of breach of these Terms.

All amounts are expressed in US dollars (USD).

Concierge Subscription

Rezlane offers 9 subscription plans:

• 2 hours assistance included, 3 or 7 days for up to $1, then $19.99
• 3 hours assistance included, 3 or 7 days for up to $1, then $29.99
• 5 hours assistance included, 3 or 7 days for up to $1, then $39.99
• 7 hours assistance included, 3 or 7 days for up to $1, then $49.99
• 9 hours assistance included, 3 or 7 days for up to $1, then $59.99
• 12 hours assistance included, 3 or 7 days for up to $1, then $69.99
• 14 hours assistance included, 3 or 7 days for up to $1, then $79.99
• 17 hours assistance included, 3 or 7 days for up to $1, then $89.99
• 24 hours assistance included, 3 or 7 days for up to $1, then $129.99

The frequency and amount of payments may vary and are determined at the time of payment.

The duration of the period (3 or 7 days) depends on the acquisition source through which your subscription is processed at checkout. Depending on this source, you may be offered a 3-day or a 7-day period, for a one-time charge of up to $1. The exact duration and price applicable to your subscription are displayed at checkout.

All plans renew automatically, unless canceled before the renewal date.

Subscription price may be billed in one or more equal instalments at no extra cost.

Rezlane reserves the right to revise prices in the future, with prior notice provided to existing customers.

Rezlane also reserves the right to charge the subscriptions in one or several instalments, without any additional fees for the customer.

Magazine Subscription

A subscription to the digital magazine is available for a maximum of $7.60 per month.

Billing begins seven (7) days after the subscription date. At the end of this period, the subscription is automatically renewed unless the Customer cancels it beforehand. The frequency of payments may vary, in accordance with the payment schedule agreed upon at the time of subscription.

The subscription is entered into for an indefinite period and may be cancelled at any time.

This subscription is separate from the Concierge subscription. It may be taken out separately or in conjunction with the Concierge subscription, and its cancellation does not automatically affect the other subscription, unless otherwise specified at the time of subscription.

Rezlane reserves the right to change its rates at any time. The Customer will be notified in advance of any changes.

By subscribing, users authorize Rezlane to process the applicable payments through a secure payment solution. All charges become final once processed.

By validating the Concierge Subscription, the user expressly requests immediate execution of the service. The period (3 or 7 days, depending on the acquisition source) is charged at up to $1. If the subscription is not canceled before the end of the period, the selected plan is automatically billed.

By validating the Magazine Subscription, the user expressly requests immediate access to the digital content, where available, and acknowledges that delivery may begin immediately.

The merchant reserves the right to offer promotional pricing on any product or subscription available on its website at its sole discretion. Promotional prices are temporary, apply only for the duration and conditions explicitly stated at the time of purchase, and automatically revert to the standard regular price thereafter. Such promotions do not constitute a permanent modification of the standard pricing listed in these Terms.

Billing statement descriptor. Charges made by Rezlane appear on your bank or card statement under the descriptor REZLANE.COM.

If you have any question about a charge, please contact us first so we can review it with you and resolve it quickly. We aim to respond promptly to every request.

The Concierge and Magazine subscriptions are entered into for an indefinite period and renew automatically at the end of each billing period, unless cancelled beforehand.

Users may cancel at any time via:

• The chat (recommended, instant cancellation)
• The "Manage my subscription" page
• The contact form
• Email

Users can choose to cancel only one subscription or both if they have multiple subscriptions activated.

Cancellation must occur before the next billing date to avoid renewal.

Cancellation is taken into account immediately and no further charge is made. Access to the service remains available until the end of the period already paid for, after which the subscription ends automatically. No cancellation penalty applies.

Where a customer has subscribed to both the Concierge service and the Magazine, cancelling one does not automatically cancel the other, unless a specific offer expressly provides otherwise.

Rezlane offers priority support via chat from 9:00 am to 7:00 pm, 7 days a week.

Customers may also contact Rezlane via:

• The support form
• The "Manage my subscription" page
• Email: contact@rezlane.com

Response times may vary depending on volume and complexity.

Rezlane provides booking assistance only. Rezlane:

• Does not transport passengers
• Does not cook or serve food
• Does not operate activities, hotels, taxis, or restaurants
• Does not guarantee availability, price stability, or performance of third-party services

Rezlane is not liable for:

• Accidents, delays, errors, or misconduct by third-party providers
• Service unavailability caused by external providers
• Indirect, incidental, or consequential damages

The user agrees that the service is provided on an "as is" and "as available" basis.

With respect to the Magazine Subscription, Rezlane provides digital editorial content on an "as is" and "as available" basis and does not guarantee uninterrupted availability of the Site or delivery mechanisms. Rezlane is not liable for indirect, incidental, or consequential damages related to access to the Magazine Subscription, to the fullest extent permitted by law.

All site content, including text, logos, branding, and service methods, is the exclusive property of Novalane Operations LLC. Any reproduction, distribution, modification, or extraction is prohibited without written authorization.

Rezlane retains user account information only as necessary for:

• Subscription management
• Legal compliance
• Fraud prevention
• Service history

Users may request deletion of their account at any time via email. Deletion is permanent and irreversible. Subscription cancellation must be processed prior to account deletion.

These Terms are governed by the laws of the State of Wyoming and applicable U.S. federal law.

Any dispute shall first be addressed through good-faith negotiation. If no resolution is reached, the dispute shall be submitted to binding arbitration in the United States, unless prohibited by mandatory consumer-protection laws applicable to the user.