How quickly will my booking request be handled?
Your assistant starts reviewing the request straight away. Timing depends on availability and complexity, and you’ll receive updates in chat as the booking progresses.
Questions about booking with Rezlane?
Need help with a booking, your hours or your plan?
Find the essentials below or contact our team.
About the Service
Rezlane is a personal concierge service. You send a request through the chat and a dedicated assistant handles everything on your behalf: searching, calling, booking, and confirming. You receive the result directly in the conversation.
You can make any type of booking request — restaurants, taxis, home services, hotels, activities, and more. Just describe what you need in plain language.
Yes! Rezlane works worldwide. Our assistants can handle bookings and requests regardless of your location.
Most requests are handled within minutes. Complex bookings may take a bit longer, but you'll always receive real-time updates on progress.
If your first choice isn't available, your dedicated assistant will find the best alternative based on your preferences, location, timing, and budget.
Yes, you can modify or cancel a booking at any time by simply messaging your concierge through the chat.
Plans and hours
Choose the plan with the number of hours you need. It starts with a 3-day trial, then renews every month with a fresh balance of hours. Each request uses time based on the complexity of the task.
It depends on your usage. A simple restaurant booking typically takes a few minutes, while more complex requests may take longer. Start with a smaller plan and upgrade to a plan with more hours as needed.
An hour of assistance includes all the time your concierge spends researching, calling, booking, and confirming on your behalf.
Don't worry — your current request will be completed. You'll be notified when your hours are running low so you can upgrade to a plan with more hours.
Your hours are renewed at each monthly billing date. Unused hours do not carry over to the next period.
No account is required. You can subscribe to a plan and start using the service right away.
Getting Started
Simply open the chat and type your request in plain language. No forms, no navigation — just tell us what you need.
No forms required. Just describe your request in the chat and your concierge will take care of the rest.
You can view your remaining hours at any time in your account dashboard or by asking your concierge.
A dedicated assistant picks up your request immediately. You'll receive real-time updates as they work on it, and a confirmation once everything is booked.
Getting Help and Managing Your Plan
You can reach us through the chat at any time, or via email at contact@rezlane.com.
Feel free to contact us via chat or email at contact@rezlane.com. We're happy to help with any questions.
Simply message your concierge through the chat and describe the issue. We'll work to resolve it as quickly as possible.
You can cancel your plan through the chat on the website or through the subscription page accessible in the header.
You can unsubscribe from the magazine at any time through your account settings or by contacting support.
Rezlane is a personal concierge service. You send a request through the chat and a dedicated assistant handles everything on your behalf: searching, calling, booking, and confirming. You receive the result directly in the conversation.
You can make any type of booking request — restaurants, taxis, home services, hotels, activities, and more. Just describe what you need in plain language.
Yes! Rezlane works worldwide. Our assistants can handle bookings and requests regardless of your location.
Most requests are handled within minutes. Complex bookings may take a bit longer, but you'll always receive real-time updates on progress.
If your first choice isn't available, your dedicated assistant will find the best alternative based on your preferences, location, timing, and budget.
Yes, you can modify or cancel a booking at any time by simply messaging your concierge through the chat.
Choose the plan with the number of hours you need. It starts with a 3-day trial, then renews every month with a fresh balance of hours. Each request uses time based on the complexity of the task.
It depends on your usage. A simple restaurant booking typically takes a few minutes, while more complex requests may take longer. Start with a smaller plan and upgrade to a plan with more hours as needed.
An hour of assistance includes all the time your concierge spends researching, calling, booking, and confirming on your behalf.
Don't worry — your current request will be completed. You'll be notified when your hours are running low so you can upgrade to a plan with more hours.
Your hours are renewed at each monthly billing date. Unused hours do not carry over to the next period.
No account is required. You can subscribe to a plan and start using the service right away.
Simply open the chat and type your request in plain language. No forms, no navigation — just tell us what you need.
No forms required. Just describe your request in the chat and your concierge will take care of the rest.
You can view your remaining hours at any time in your account dashboard or by asking your concierge.
A dedicated assistant picks up your request immediately. You'll receive real-time updates as they work on it, and a confirmation once everything is booked.
You can reach us through the chat at any time, or via email at contact@rezlane.com.
Feel free to contact us via chat or email at contact@rezlane.com. We're happy to help with any questions.
Simply message your concierge through the chat and describe the issue. We'll work to resolve it as quickly as possible.
You can cancel your plan through the chat on the website or through the subscription page accessible in the header.
You can unsubscribe from the magazine at any time through your account settings or by contacting support.
What is Rezlane?
Rezlane is a booking-assistant service. Send your request in chat and an assistant searches, contacts providers when needed, books and returns the confirmation to you.
Can Rezlane help when I’m travelling?
Yes. Ask for restaurants, transport, stays and local services at home or away. Your assistant checks what is possible and comes back with clear options.
How many assistant hours do I need?
A smaller plan suits a simple reservation or a single task. For travel plans or several bookings, choose more hours so your assistant can coordinate everything.
What happens if my hours run out during a request?
If your hours run low, we'll let you know before finishing the request. You can either pause the work or upgrade to a plan with more hours to keep going.
Do I need an account to subscribe to a plan?
Yes, you'll need an account to subscribe to and manage your plan. This keeps your requests, hours, and communication in one place.